Office Policies and Hours

Office Hours

Monday-Thursday:  7:30am – 4:30pm
Fridays:  7:30am – 12:00pm

General and Medical Questions

First and foremost, we strive to be responsive. You are encouraged to call us with any questions or concerns you may have. Unless it is an emergency, please contact us during normal office hours when your records are readily accessible. Office hours are Monday through Thursday, 7:30am until 4:30pm, and Fridays from 7:30am until noon.

Our entire office staff has a great deal of knowledge and experience. Calls for Denver otolaryngology, allergy and facial plastic surgery specialist Dr. Menachof or our PA will usually be directed to the nursing staff. Our nurses are well-educated regarding health issues and often can provide you with the answers you need. If your question or problem is outside their scope, a message will be relayed to our doctor who will return your call as soon as possible. Please inform the telephone representative of the best time and number to reach you, or if there are times when you are unavailable.

When you call the office, the receptionist will be the first to greet you. She will either schedule an appointment or forward your call to the person with whom you wish to speak. If a physician or nurse is busy with a patient, the receptionist will take your call and relay your message. Your call will be returned by the end of the business day.

Emergency Calls

Urgent calls are accepted at all hours. In the case of an emergency after hours, our answering service will answer your call and will promptly notify the physician on call, who will contact you as soon as possible.

911 should be used for life-threatening emergencies.

New Prescriptions and Refills

If you suspect Dr. Menachof may need to prescribe a medication for you, or you need an existing order filled, please call during office hours when your medical records are readily available. When calling, please have your pharmacy’s phone number handy. In some cases, Dr. Menachof may wish or need to see you in the office before refilling the prescription. Prescription refill requests will only be handled during office hours when patient medical records are readily available. Only prescriptions for emergency conditions will be provided after regular office hours.

Test Results

“No news is good news” is NOT the philosophy in our office. You are an important member of your health care team and as such your responsibility is to notify our office that you have had either blood work, CT scans, biopsies or x-rays done 3 days after the event so we can then look for the results.