If you wish to make an in-person or telemedicine appointment with us, our schedules fill up fast, so please book as early as possible for the best selection of appointment times. If you are unable to keep an appointment, kindly notify us at least 24 hours in advance so that we may offer the appointment to another patient in need of care. A late cancellation fee will be charged if 24 hours notice is not received. Lab reports, X-rays and other diagnostic reports may also be needed at the time of service. Please ask a staff member what you need to have prepared for your next appointment – either virtually or in person – at Advanced ENT & Allergy Center in Denver.
We make a sincere attempt to adhere to the appointment schedule as closely as possible. We appreciate the value of your time and dislike long waiting periods. However, patients do not become ill at pre-determined times, and surgery may take longer than anticipated in some cases. Because of this, we may sometimes run behind schedule. If this happens when you are scheduled to be seen, we will offer you the option to wait, return for a later appointment, or reschedule for another day. Your patience and understanding in these situations is greatly appreciated. We are very grateful for the sympathetic responses that many of our patients have shown under these extreme circumstances. We do our very best to stay on time, but appreciate your understanding on days when circumstances beyond our control do not allow us to do so.
All patients are seen by scheduled appointment. We do make allowances for emergency referrals, but walk-ins are not encouraged and generally cannot be accommodated. We do our utmost to schedule your appointment according to your personal needs, as well as your doctor’s. New patients are usually seen on specific days of the week to allow for additional examination time. Please arrange routine appointments as far in advance as possible.
If you have questions regarding surgery or need to set a date for surgery, your call will be directed to our surgery scheduler. The best times to call are Tuesdays, Wednesdays, and Fridays (until noon). During the day, our surgery scheduler meets with patients who are in the office and need to schedule surgery. If your call is not answered by our surgery scheduler, please leave her a message, and she will return your call as soon as possible.
Canceling or Rescheduling Appointments
Please provide at least 24 hours notice if you must cancel or reschedule your appointment. Because many patients are waiting to see our providers, giving us advance notice lets others in need be seen. Failure to do so may result in a late cancellation fee being charged to your account.
Your First Visit – Patient Registration
Please plan to arrive about 15 minutes early for your first visit so that you can complete all required forms. Bring your medical insurance card, driver’s license or identification card, and any important medical records, including any recent CAT scan films that should be given to the doctor. Please inform us about any health problems, allergies, and medications that you are taking. Please bring all insurance information including insurance cards and, if necessary, your HMO referral. We also re-register returning patients every six months, or whenever symptoms and personal information may change. Your co-pay and any outstanding balance will be collected prior to seeing the physician.
After Your Visit with the Doctor
After your examination, your doctor or his PA may give you prescriptions, instructions, or other recommendations. We encourage you to ask any questions at this time. At the conclusion of your visit, the doctor or his PA may have you schedule a follow-up appointment. If, after leaving the office, you realize you have any questions regarding your visit or prescriptions that were given to you, please do not hesitate to call and speak with one of our nurses.
Hospital Admissions and Surgery Scheduling
If your doctor or his PA recommends surgery or hospitalization, our surgery scheduler will make the arrangements for you and answer any questions you may have.
Release of Information
We treat all medical information pertaining to each patient seen in our office as both personal and confidential. It is our strict policy not to release your records, in part or in full, at any time unless we have written permission from you. This policy is enforced regardless of the circumstances. Therefore, we require every patient sign a “Release of Information” form before we will copy any information contained within your medical chart to any third party, including but not limited to, other physicians, insurance companies, and/or an attorney. Remember, when you sign a release for an insurance company, you give them access to all information contained in our medical records unless you restrict the information to be released.
The patient-physician relationship is unique. It implies mutual trust, openness, and responsibility. Your well-being is extremely important to us. We will always strive to maintain your confidence in us. We pride ourselves on treating all patients with courtesy and respect.